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Welcome to Selvene – where your satisfaction is our top priority.
We make shopping simple, enjoyable and worry-free.
From ordering to returning: every step is handled smoothly and clearly, so you can shop worry-free.
Shop with confidence – we're always here for you.
Selvene
Selvene™ 4D Waterproof Mascara
FAQ
How does your Warranty work?
We have a strict returns policy: if you return the product within 60 days of purchase and contact us, you will receive a full refund, no questions asked.
How safe is my personal information?
At Selvene.com (part of Saes Brands Ltd), your privacy and security are our top priorities. We protect your personal and payment information with advanced security technologies. During checkout, all your information is securely encrypted via SSL (Secure Socket Layer), the international standard for secure online transactions.
How do I know if my order has been shipped?
Once your order has shipped, you'll receive an email and text message notification to the email address and phone number you provided during checkout. Tracking information is usually available within a few days.
You can also easily track the status of your order via our online tracking page.
My order hasn't arrived. What should I do?
If you haven't received your order within 15 business days of purchase, please contact us at info@selvene.com – we'll make sure it's resolved as quickly as possible.
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Free shipping
Enjoy the convenience of having your items delivered to your home at no extra cost.
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60-day warranty
Shop with confidence with our 60-day money-back guarantee.
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Support
Our friendly team is always ready to help you.